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TRANSFORM STRESS

INTO STRENGTH

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Too much togetherness, too much stress, too much uncertainty, too much fear. For many people, the past six months have just been too much. The world has changed, society has changed, work has changed, our families have changed. What tools do we have to handle all of this change?

Class Details 

THIS CLASS DELIVERS PROVEN TOOLS AND TECHNIQUES
SO WE CAN IMPROVE OUR RESILIENCE AND
EFFECTIVELY INTERACT
WITH DIFFICULT PEOPLE.

The four areas to be addressed are:

Fear and Resistance: Managing the Biggest Factors Holding Us Back

Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we’re not good enough. This creates an enormous amount of stress.

Resiliency: Transforming Stress into Strength

Improving Our Emotional Intelligence: The #1 Skill for Success

We might think we’d be more successful if citizens weren’t so annoying. Or if our supervisors weren’t such jerks. Or the work weren’t so stressful. The fact is our success is determined almost wholly by the level of our own emotional intelligence.

Positive Interaction with Difficult People

We interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient citizen. It can often be our colleagues, supervisors, or even our families. We need proven tools and techniques for interacting with difficult people, understanding where they’re coming from, and giving the right response.

As 9-1-1 professionals, we are caregivers to the world! But the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that those who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction.

REGISTRATION INFORMATION

September 22 and repeated on September 24

8:30 a.m. to 5:00 p.m.

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Health and safety measures

COVID-19 GUIDELINES

Participants will have their temperature taken upon arrival. Hand sanitizer will be available and must be used as participants return from lunch. Participants are to bring masks with them. Social distancing will be observed.

Location

Midlothian Conference Center
1 Community Circle
Midlothian, TX 76065

Program Fee

This class is offered at the special rate of $125 per person. For every three people registered from an agency, the agency may send one free of charge.
3 registrations = +1 free
6 registrations = +2 free