Conflict Management: Positive Interaction Even When You Don’t Agree

Effective communication is critical to your individual success, your agency’s, and your jurisdiction. But you’re pulled in so many directions, stressed out, and rarely are you taught how to communicate effectively, especially when there’s conflict. Most people don’t realize that the best at managing conflict think in advance, reflect on the situation, exhibit high emotional intelligence, and are very conscious with their responses.

This program is an intensive, 4-day boot camp on proven strategies, tactics, tools, and techniques for improving communication and managing conflict to build more effective relationships at work and at home. Space is limited to 40 participants—reserve your spot now!

At the end of this program, you'll be able to:

• Understand how fear and stress are major drivers of ineffective conflict management
• Understand the direct connection between emotional intelligence and managing conflict
• Use an escalation map to recognize and track the increasing intensity of a brewing conflict situation
• Identify your top 3 conflict hot buttons and cooling strategies
• Practice reframing toxic language and speak to be understood
• Use powerful questions to explore assumptions and listen for perspective
• Assess an interpersonal conflict and prepare for a difficult conversation
• Apply what you learned and practice having this difficult conversation
• Develop a 3-month action plan for strengthening your conflict management competency
• Define and identify the 4 B.A.N.K.™ personality types and the 12 values associated with each one
• Understand basic communication tips for each personality type and identify at least 3 communication and connection tips for each of the 4 personality types
• Discover the different non-verbal communication styles of each personality type, the clues of each type, and how you can utilize this information in various human interactions

YOUR INVESTMENT:

Your all-inclusive investment of $1497 includes:

• Four days of effective solutions to your conflict management challenges
• Workbook
• Lodging for four nights
• All meals (from arrival Monday dinner through departure Friday lunch)
• Refreshments, cookouts, games, activities, and live music
• Optional horseback riding and swimming pool access
• Five books to support your learning after you leave: Stop Avoiding Conflict: Learn to Address Disputes Before They Erupt; Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict; Emotional Intelligence: 50 Lessons on Knowing Who You’re Dealing With; Being Resilient: 50 Lessons on Leaving Chronic Stress Behind; and Overcoming Fear: 50 Lessons on Being Bold and Living the Dream
• A set of proprietary B.A.N.K.™ personality science value cards
• The Conflict Dynamics Profile Development Guide
• Certificate of Completion

INSTRUCTORS:

Patricia “Pattie” Porter, LCSW, President of Conflict Connections®, Inc. in San Antonio, has worked extensively in the dispute resolution field since 1994. She provides mediation, team facilitation, collaborative-problem solving, and conflict management trainings as well as conflict and abrasive behavior coaching services to leaders, managers, and supervisors as well as their teams. Pattie serves federal and state government agencies such as the Departments of ATF, Defense (Air Force and Navy), Homeland Security (TSA), Interior, Forest Service, and NASA Space Centers throughout the U.S. Her experience also includes working with Texas Department of Transportation, San Antonio River Authority, San Antonio Housing Authority, and other public agencies and organizations.

LeAnn Pashina coaches and trains others how to improve their communication skills so they can experience improved relationships with their professional and personal contacts. There are three main areas of communication: non-verbal, vocal, and content. When one or more are not congruent with your message, your influence will be lackluster at best. When all three areas work together—you become influential in your communication. LeAnn teaches audiences to overcome habits that keep them from having the positive impact they desire. As a professional voiceover artist, she understands the power of voice and how to use it to communicate our messages in a clear, confident, and engaging manner.

Valerie Nicholson graduated from The University of Texas at Austin with a degree in communication studies. Her emphasis was in organizational communication, and she’s applied that learning throughout her 20-plus-year career in the public sector as an educational technology consultant. Her love of connection and community led her to serve on the city council of Georgetown, TX, and she pursues any opportunity to contribute positively to the lives of others. Valerie believes that the future is made brighter when people appreciate the strengths and differences in one another, and she approaches communication and conflict management with this fundamental philosophy.

Joe Serio, Ph.D., is a keynote speaker and government trainer on leadership, communication, and productivity. He is the author of Overcoming Fear: 50 Lessons on Being Bold and Living the Dream; Emotional Intelligence: 50 Lessons on Knowing Who You’re Dealing With; and Being Resilient: 50 Lessons on Leaving Chronic Stress Behind. Joe holds a Ph.D. in Criminal Justice with a specialty in Leadership and Organizational Behavior from Sam Houston State University. He's been involved in numerous forms of communication as a speaker, trainer, magazine editor in chief, media consultant, author, and university lecturer. And, he's managed conflict in his roles as a security consultant, mafia investigator, New York City cab driver, and the ninth of twelve kids growing up!

SCHEDULE:

• Day 1: Arrive at the Mayan Ranch between 4 p.m. and 5 p.m. and sign in. There will be a welcome reception from 4-6 p.m. Dinner begins at 7 p.m.
• Day 2: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch in between. Refreshments are from 5:30-6:30 p.m. Dinner begins at 7 p.m.
• Day 3: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch and optional horseback riding in between. Refreshments are from 5:30-6:30 p.m. Dinner begins at 7 p.m.
• Day 4: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch in between. Refreshments are from 5:30-6:30 p.m. Dinner begins at 7 p.m.
• Day 5: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8:30 a.m. to 12 p.m. Lunch is from 12-1 p.m.; participants are not required to stay for lunch.

CANCELLATION POLICY:

Any cancellations must be made three weeks prior to the date the retreat begins. We cannot guarantee a full refund, as our abilities to hold these retreats are dependent on having a minimum number of participants attend. We will review all cancellation requests on a case-by-case basis and do our best to work with you.

QUESTIONS?

We're happy to answer any questions you may have. Simply email us at info@glttraining.com.